smokyhosts.com down

Any suggestions for the improvement of the site can be posted here.
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dhaneshmane
Posts: 11
Joined: Wed Dec 07, 2011 1:36 pm

smokyhosts.com down

Post by dhaneshmane »

I have seen smokyhosts.com itself down for 2-3 days in last week. Due to 501 internal server error. If its down for 3 days then what if some customers facing some hosting issues, how much time it will take to resolve customer issues?


SHAdmin
Posts: 2067
Joined: Sat Dec 18, 2004 11:28 am
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Post by SHAdmin »

There were some issues with the htaccess configuration, which was to be addressed to get smokyhosts.com back online! And neither was any customer's website effected, nor was the customer portal down!

Customer support for Smokyhosts.com clients is something thats to be experienced and i wouldn't want to just talk about... so all i would say be be a client and experience it for yourself!
dhaneshmane
Posts: 11
Joined: Wed Dec 07, 2011 1:36 pm

great support

Post by dhaneshmane »

Cool I noticed tht, I have one site hosted FREE and it was working fine. There was no issues about it :) Thanks a lot for great support system.
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