Its now been almost 24 hours, SHAdmin is not responding and neither is Support, Resellers or Sales - and I cant ge through on the phone.

10 hours without a response to a ticket and nobodys answering their phone - this is excellent really......

How long do people have to wait on a ticket being answered?

My server has been down since 1pm GMT - its not 9pm GMT - I have done a ticket - sent SHAdmin the ticket number, emailed their support email address THREE times and raised two tickets - I have customers really angry at me, but getting in touch with Smokyhosts is proving almost impossible - I may ...

Maybe a link to that in the welcome email you send out? I didnt see it in there, otherwise I would have used it.

Have you ran the master updater for fantastico? If not then you wont have any scripts there then....

How about a CSS that presents the page in different colours, that type of thing is invaluable to people with Dyslexia etc....

How about a service status page? As someone who is now into his fifth hour of Downtime and the only method of getting a response from Smokyhosts is via email (which is OK until you actually remember you use your own server to route email) maybe the following

1) Advance notification (wherever ...